Canada Enterprise Community will provide answers to your business questions. Most modern business theorists see a continuum with pure service on one terminal point and pure commodity good on the opposite terminal point. 2 Most merchandise fall between these two extremes. For example, a restaurant offers a physical good (the food ), but in addition supplies providers within the type of ambience, the setting and clearing of the desk, etc. And although some utilities actually deliver physical items — like water utilities which really deliver water — utilities are normally handled as companies.
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The advantages of adopting a BSM method will fluctuate for various organisations, however usually embrace improved relationships with prospects, suppliers and colleagues; service high quality improvements; cost reductions by means of improved efficiency; and a reduction in service outages and the impression of outage.